The results are in: customers LOVE Geek Retreat!
Just this month, the Geek Retreat franchise has received the results of its Net Promoter Score (NPS) survey. This is a customer service rating survey which has canvassed hundreds of Geek Retreat customers to learn what they think and feel about the brand.
It’s scored from -100 (worst company ever) to +100, with big brands who use the survey, like Apple and Amazon, usually scoring around +70 or so.
Geek Retreat received more than 500 responses and was rated at a whopping +80!
If you’re not aware of the importance of the NPS, you may not realise just what a huge deal this is. For a brand like Geek Retreat which prides itself on customer loyalty by providing a welcoming and safe space for its customers, this is like winning an Oscar, an Emmy, and an Olympic Gold Medal all in one hit. It’s a massive endorsement of the franchise and everything it has set out to achieve.
The survey also asks for some feedback from customers about the score they gave, and here is what some of them had to say:
“The friendly staff and the community that has been built makes Geek Retreat more than ‘just’ a local gaming store. It’s a place of love and support where we can all be ourselves.” – Leeds customer
“Staff are so friendly, creating a super safe, comfy environment for us to meet and play games in! The community has become such a safe space for me and going into shop is a key part of my weekly routine now.” – Coventry customer
“Geek Retreat is an absolute gem for anyone who loves all things geeky. From the moment you step inside, you’re greeted with a welcoming atmosphere and a plethora of games, comics, and collectibles that will make any fan’s heart race. Whether you’re a tabletop gamer, a comic book enthusiast, or just looking for a unique and enjoyable hangout spot, Geek Retreat is the place to be. It’s a haven for geeks of all kinds, and I can’t recommend it enough!” – Stevenage customer
This is just a sample – there are literally hundreds of comments just like this!
The friendliest place to eat, meet, shop and play in the local community
This is the kind of business you can run with the support of the Geek Retreat franchise, helping you build the kind of incredible reputation you need to keep customers pouring through your door – and coming back, time and time again.
By being so much more than a shop, and so much more than just a café, Geek Retreat stores are bucking the trend when it comes to the challenges faced by most high-street stores. They’re not just places to pop into when you’re out and about. They’re destinations in themselves, a real beacon for people seeking meaningful connection in a challenging world.
Is it time you were a part of it?
Then why don’t we schedule a chat so we can talk about it some more? There’s no pressure, just an opportunity for you to see if a Geek Retreat franchise could be the right next step for you. Simply click the button below and we can setup a time that suits you.
I look forward to hearing from you!
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With kind regards, John Overdijking, Senior Franchise Consultant |